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Schedule An Appointment FAQs

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Schedule and manage your appointments online
What is the benefit of scheduling an appointment online?

Scheduling an appointment gives you the convenience of meeting with one of our specialists at a time that works for you. Having an appointment means you can:

  • Speak to a specialist at a time that works for you—without waiting in line
  • Tell us in advance what you'd like to talk about so that we can prepare
  • Make sure there's a specialist at the financial center who can answer your questions
  • What topics can I get help with at my appointment?

    All financial centers have associates who can help you with personal financial needs, such as account opening or renewal, or small business needs, such as applying for a new loan or account maintenance and service.

    In addition, some locations have Merrill Financial Solutions Advisors with whom you can discuss topics such as saving for retirement, managing retirement income and expenses, and investment options.

    A home loans specialist is available to meet with you in some locations or over the phone to discuss these topics:

  • Buying a home
  • Refinancing
  • Using the equity in your home
  • Please note: Appointments can't be scheduled for transactions that would typically be handled by a teller, such as depositing checks, making a withdrawal or balance inquiries.

    My topic isn't listed here. Can I still make an appointment?

    Yes. If your specific need isn't listed, please choose the topic that's most similar. Before you confirm your appointment, you can use the comments section to include more detail about what you'd like to discuss.

    When I select my non-English language preference, am I guaranteed to speak to someone, in person, who speaks that language?

    The financial center will do its best to have an associate onsite who speaks the language you requested. However, if one is not available at that financial center, we will try to provide a translator over the telephone to assist with your appointment.

    My financial center isn't listed. Why can't I make an appointment at my bank?

    Online appointment scheduling is currently available for certain locations. While we don't currently offer the ability to schedule appointments online at your preferred location, you are always welcome to contact us in advance to schedule a time to meet with a personal banker.

    How far in advance can I schedule an appointment?

    Banking, Investments and Small Business customers can schedule in-person appointments up to 12 months in advance. Home Loans customers can schedule in-person appointments up to 14 days in advance. Phone appointments can be made up to 14 days in advance for all customers.

    I don't see a day or time that works for me. Can I see days and times for other financial centers?

    Yes, simply select another location to see what days and times are available.

    Why do I need to provide some personal information for my appointment?

    We ask for certain information that will help us provide more personalized service during your appointment. In order to protect your privacy, the information you provide will only be used in relation to this appointment.

    I received a message that I can't schedule another appointment. How many appointments can I make online?

    You can schedule up to a total of 6 appointments, and up to 3 appointments in a single day.

    How do I edit or cancel a scheduled appointment?

    To edit or cancel an appointment made online, visit Schedule an Appointment.To find an existing appointment, enter your email address or confirmation number. Then choose the option to either edit or cancel the appointment.

    What email address should I enter to find a previously scheduled appointment?

    To edit or cancel a previously scheduled appointment, enter the same email address you provided when you scheduled your appointment.

    I want to find a previously scheduled appointment using my confirmation number. Where can I find it?

    You can find your confirmation number in the confirmation email you received after you scheduled your appointment.

    Small Business
    What is a Small Business Banker?

    Small Business Bankers have proven expertise in evaluating small-business financial needs and matching those needs with Bank of America's world-class financial products and services. Their aim is to make it easier for small business owners to start and grow their business. They are uniquely trained and positioned to ensure that all of the capabilities and partnerships of Bank of America are readily available to help small business owners meet their goals.

    I want to speak with a Small Business Banker. The financial center I selected doesn't have one. Do I need to choose a different location?

    Our Personal Bankers are also able to assist you with your small business needs. However, if you prefer to speak with a Small Business Banker, you'll need to choose a location with the Small Business Banker icon in the list of financial centers.

    Home Loans
    What is a home loans specialist?

    A home loans specialist can assist you with buying a home, refinancing a home, using the equity in your home for various purposes or quoting rates and fees. These specialists manage the end-to-end consumer home loans referral request, from taking an application to providing status throughout the home loan process.

    Where can I get home loan information online?

    You can find home loans calculators, ways to prequalify for a mortgage or apply for a home equity product, and information about the process of getting a home loan in our Home Loans section.

    I want to speak with a home loans specialist. The financial center I selected doesn't have one. Do I need to choose a different location?

    Yes, you can choose a different financial center that has a home loans specialist or you can select the Phone Appointment option on the How tab to have a home loans specialist call you.

    Can I speak with a home loans specialist now?

    Yes, you can speak with a home loans specialist without making an appointment at 800.579.9365.

    The day of your appointment
    When should I arrive at the financial center for my appointment?

    You can arrive for your appointment as scheduled and check in with the Lobby Leader. In the event that you are running late, we will hold your appointment for atleast 10 minutes, depending on the number of customers waiting to speak with one of our associates.

    What forms of identification are acceptable when conducting business with the bank?

    We require two forms of identification to verify your identity. You must bring at least one form of identification from the Primary ID List. The second form of identification can be from the Primary ID List or Secondary ID List.
    Primary ID List (must include photo)
    You must have atleast one from the list.

    • Drivers license
    • U.S. state-issued ID
    • U.S. driver's permit
    • U.S. Military ID Common Access Card (CAC)
    • United States Armed Services ID
    • United States state, or local government issued identification card (U.S. passport)
    • Canadian Citizenship Certificate Card
    • U.S. Alien Registration Receipt Card - Form I-551
    • U.S. Nonimmigrant Visa and Border Crossing Card - DSP-150
    • Foreign passport with or without passport Visa
    • INS Employment Authorization Card - Form I-766 or I-688
    • Mexican Consular ID Card
    • Dominican Republic Consular ID
    • Colombian Consular ID
    • Guatemalan Consular ID Card
    • Bank of America branded debit card or credit card
    • Bank of America debit, ATM, or credit card (does not include photo)

    Secondary ID List
    You may only use one of these in conjunction with a Primary ID.

    • Major credit card from another financial institution (including American Express®, Visa®, MasterCard®, Novus/Discover®) (with or without photo)
    • Major retail credit card from a nationally well-known department store or other nationally well known retail company (with or without photo)
    • Debit card (check card) with Visa or MasterCard logo from another financial institution (with or without a photo)
    • U.S. college/university ID--validated for current term or school year (with photo)
    • U.S. student ID card from a local high school validated for current school year (with/without photo)
    • U.S. issued employment/work ID card or badge (with/without photo)
    • Account Opening: Can be accepted at both offsite and financial center locations
    • U.S. driver's license (without photo)
    • U.S. Dept of State Diplomat driver's license (with photo)
    • U.S. Dept of State Diplomat ID (with photo)
    • Foreign driver's license (such as Brazil, France) (with photo)
    • Mexican driver's license (with photo)
    • Canadian driver's license (with photo)
    • Indian Tribal ID from a local reservation (with or without a photo)
    • Mexican Voter Registration Card (with photo)
    • AARP Card
    • Current lease agreement (must contain name and current address)
    • Current Property Tax Statement
    • Current utility bill (must contain name and current address)
    • Current vehicle registration
    • Department of Correction ID
    • Driver's permit (temporary or beginner's) from any state (without photo)
    • Health insurance card
    • Hong Kong Travel Document
    • Membership card (BJ's, COSTCO, Auto Club)
    • Sheriff's card
    • Social Security card
    • U.S. state or local government-issued license, permit or ID (examples: fishing, hunting, or gun permit)
    • Union card
    • United States Armed Services ID (without photo)
    What documentation should I bring if I need to make changes to an existing account?

    Depending on the type of change you would like to make to your existing account, the bank will require legal documentation that provides proof of the change in order to update the status of the account. Please bring a government-issued photo ID plus any additional documentation specific to your situation to any Bank of America financial center.

    Refer to this list of frequently-made changes along with acceptable documentation to support each change.

    Name/Legal Name of Entity

    Note: If you are a co-owner or authorized user on the account, in order for us to update your name, the account owner (or other co-owners) must accompany you to the financial center.


    • Marriage certificate
    • Divorce decree (including name change)
    • Adoption certificate
    • Legal court order of name change


    • Legal documentation for the business showing that the name is changing and the effective date
    • Articles of Incorporatoin
    • Certificate of Good Standing
    • Partnership Agreement

    Date of Birth

    • Birth certificate
    • Driver's license
    • Passport

    Identification Number

    • Social Security card
    • Employer Identification Number (EIN) documentation

    Evidence of Legal Status (business)

    • Business: Official documentation that the business entity exists, such as corporate formation documents or articles of incorporation, partnership agreements or trust documents

    Expiration Date of ID
    Newer or updated information, such as:

    • Driver's license
    • Passport
    • Business license
    • Certificate of good standing
    • Partnership agreements
    • Trust documents
    • Articles of Incorporation

    Country of Citizenship

    • Birth certificate
    • U.S. Citizenship Declaration
    • Passport

    Place of Legal Formation

    • Official documentation that the business entity exists, such as corporate formation documents or articles of incorporation, partnership agreements or trust documents

    Legal Entity Type

    • Evidence of legal status (for example, partnerships should present partnership agreements, trusts should provide trust documents, and corporations should present corporate formation documents or articles of incorporation)
    What type of documentation should I bring to adequately identify my business?

    Depending on the type of business you are representing, you will be required to present some or all of the documents that are applicable.

    Sole Proprietor

    • Fictitious Name Certificate or Trade Name (or equivalent document) OR
    • Business License (if required)

    Limited Liability Corporation

    • Articles of Organization or Certificate of Organization
    • Fictitious Name Certificate or Trade Name (or equivalent document)
    • Certificate of Registration from State of CA if LLC formed outside of CA


    • Articles of Association (in states where required) or bylaws
    • IRS Ruling letter of tax exemption (for nonprofits)


    • Partnership Agreement
    • Fictitious Name Certificate or Trade Name (or equivalent document)

    Limited Partnership

    • Partnership Agreement or Certificate of Limited Partnership (or equivalent document)
    • Fictitious Name Certificate or Trade Name (or equivalent document)

    Limited Liability Partnership

    • Partnership Agreement or Statement of Qualification of Limited Liability Election Form or Certificate of LLP (or equivalent document)
    • Fictitious Name Certificate or Trade Name (or equivalent document)

    Foreign Companies

    • A U.S. state issued Foreign Corporation Application or Foreign Corporation Qualification or equivalent document showing the business has U.S. permission to act within the U.S.
    • U.S. organizing documentation proving formation in the U.S. and proof of a U.S. presence.
    Telephone appointments
    What is a phone appointment?

    A phone appointment offers the same level of expertise as an in-person appointment. You just let us know what you want to talk about, and we'll call you at your convenience.

    If I schedule a phone appointment, who will call me?

    You will be called by an associate who specializes in the topic that you want to discuss.

    If I set up a phone appointment, will I receive unrelated marketing calls?

    Your request for a phone appointment is specific to the inquiry you are making. The bank does not use your appointment request as a broad authorization to receive marketing calls.